If a problem occurs, you should first contact the store that sold you the clock. If this is not possible you can also contact the manufacturer in Germany. Usually you have one to two years warranty on the clock, so in most cases the store or manufacturer will pay for repair or replacement, excluding shipping costs.
With modern cuckoo clocks, you can easily find the manufacturer’s name by opening the back of the clock and looking on the label or stamp inside. The name of the manufacturer is usually engraved on the movement.
If you live in the U.S. and have a problem with a Dold clock, contact Jensen’s Black Forest Clocks (phone +1 209-296-4255, email: firstname.lastname@example.org).
If you have received a brand new cuckoo clock, please read the instructions first before unpacking it.
The most important thing is: After you have removed the small bag under the clock which contains the chains, you must not turn the watch upside down under any circumstances, otherwise the chains may jump off the gears.